How to reset SumUp
SumUp is a mobile payment terminal that allows merchants to accept credit and debit card payments anywhere. However, it may happen that the device stops working properly or technical issues occur requiring a reset. In this article, we will explain how to reset SumUp quickly and easily.
Why Reset SumUp
Resetting SumUp is an important procedure that can solve many technical problems. Here are some reasons why you might need to reset your device:
- Connection issues: If SumUp does not connect to your smartphone or tablet, you may need to perform a reset to restore the connection.
- Device malfunctions: If SumUp freezes or stops working properly, a reset may fix the problem.
- Software updates: Sometimes, after updating the software, SumUp may require a reset to function properly.
In general, if you are experiencing any kind of problem with your SumUp device, resetting it is often the first solution to try.
However, keep in mind that resetting SumUp also means losing saved data on the device. If you have important information stored on SumUp, make sure to save it before performing the reset.
How to Reset SumUp
If you need to reset your SumUp device, don't worry, it's a simple operation you can do yourself. In this article, we will explain how to do it.
Step 1: Turn on the SumUp device
To reset your SumUp device, you need to turn it on first. Press the side button and wait for it to turn on completely.
Step 2: Hold down the side button for 15 seconds
Now that the device is on, hold down the side button for at least 15 seconds. You will see a series of flashing lights on the device display.
Step 3: Release the side button
After holding down the button for 15 seconds, release it. The SumUp device will shut down and restart automatically.
Step 4: Check if the reset was successful
After the device restarts, check if the reset was successful. If everything went well, you should see the main screen of the SumUp device. Otherwise, repeat the previous steps or contact SumUp customer support for further assistance.
In summary, to reset your SumUp device, you need to turn it on, hold down the side button for 15 seconds, and release it. Then check if the reset was successful.
What Happens After Resetting SumUp
After resetting your SumUp device, you will need to set it up again before you can use it. This process takes only a few minutes and can be done directly from the app.
Device Configuration
To configure your SumUp device, follow these steps:
- Open the SumUp app and log in to your account.
- Tap the "Devices" icon at the bottom of the screen.
- Tap "Add a new device".
- Select the type of device you are setting up (SumUp Air or SumUp 3G).
- Enter the serial number of your SumUp device.
- Follow the on-screen instructions to complete the configuration.
After completing the configuration, you will be ready to accept payments with your SumUp device. Make sure you always have a stable internet connection to ensure that transactions are processed correctly.
Remember that if you encounter any issues during the setup of your device or while using the SumUp app, you can contact SumUp customer service for immediate assistance.
Conclusion
In this article, we have seen how to reset your SumUp device to resolve some technical issues. It is a fairly simple process, but it is important to remember that it will delete all data from the device and return it to factory settings.
Always remember to save all important information before resetting, so as not to lose any useful data. Additionally, if you need technical assistance or have questions about the reset process, contact SumUp customer support for help.
Follow the manufacturer's instructions carefully to perform the reset, so as not to make any mistakes that could compromise the functionality of your device. Once the reset is complete, you can restore your information and continue using your SumUp device as usual.
Michael Anderson - Software Engineer
My name is Michael Anderson, and I work as a computer engineer in Midland, Texas.
My passion is sharing my knowledge in various areas, and my purpose is to make education accessible to everyone. I believe it is essential to explain complex concepts in a simple and interesting way.
With GlobalHowTo, I aim to motivate and enrich the minds of those who want to learn.
