How to print a SumUp receipt

SumUp is a company that provides electronic payment services to merchants. One of its most popular products is the SumUp card reader, which allows merchants to accept credit or debit card payments through a mobile application.

With the increasing popularity of electronic payment, the need to print receipts for transactions has become more and more important. In this article, we will see how to print SumUp receipts using a compatible Bluetooth printer.

What you need to print SumUp receipts?

• A SumUp card reader
• A mobile device (smartphone or tablet) with internet connection
• A compatible Bluetooth printer
• The SumUp app installed on your mobile device

Make sure you also have enough paper in your printer and that it is properly configured for printing receipts.

In the next paragraph, we will see how to connect the Bluetooth printer to your mobile device.

Step-by-step: how to print a SumUp receipt

Here are the steps to follow to print a receipt using the SumUp card reader:

1. Log in to your SumUp account

Log in to your SumUp account from the website or mobile application.

2. Select the transaction

From the dashboard of your account, select the transaction for which you want to print the receipt.

3. Select "Print receipt"

Click on the "Print receipt" button next to the selected transaction.

4. Choose the receipt format

Choose the receipt format you want to print: A4 or thermal.

5. Connect to the printer

Connect to your printer via Bluetooth or USB, depending on the printer model you are using.

6. Print the receipt

• In case of a thermal printer, press the print button on the top of the printer and wait for the receipt to be printed.
• In case of an A4 printer, click on the "Print" button in the dialog box and wait for the page to load in your printer.

That's it! You have just learned how to print a SumUp receipt quickly and easily.

How to customize your SumUp receipts

SumUp allows you to customize your receipts so that they are more professional and suitable for your business needs.

Step 1: Log in to your SumUp account

To customize your receipts, log in to your SumUp account from the website or mobile app.

Step 2: Select "Receipts" from the main menu

From the main menu, select "Receipts". Here you can view all settings related to your receipts.

Step 3: Customize your receipt layout

You can choose from different layouts for your receipt. Choose the one that best suits your business needs. You can also upload your business logo to make the receipt even more professional.

Step 4: Add additional information to your receipt

You can also add additional information to your receipt, such as the company name, address, phone number, and VAT number. This information will be printed on your receipt along with transaction details.

Step 5: Save your settings

After customizing your receipt, make sure to save the settings. This way, all future receipts will be printed with the selected settings.

• Remember: you can always go back and edit your receipt settings at any time from your SumUp account.
• Make sure that the information on your receipt is complete and correct to avoid tax or accounting issues.

Troubleshooting common issues in SumUp receipt printing

Printing SumUp receipts is a simple process, but sometimes there may be some issues. Below are some of the most common problems and their solutions:

1. Printer does not connect to mobile device

Check that your printer is compatible with your mobile device and both are connected to the same Wi-Fi network. Alternatively, try disconnecting and reconnecting the printer.

2. Receipt is not printed correctly

Make sure you have selected the correct print format for your printer. Also check if there are any paper or ink blocks in the printer that could prevent proper receipt printing.

3. Text on receipt is too small or illegible

Check font size settings on your printer and make sure they are set to a readable value. Additionally, check if your printer ink is not running out or expiring.

4. Receipt is cut or partially printed

This issue may be caused by incorrect print page configuration or the presence of paper or ink blocks in the printer. Check print settings and ensure that your printer is in good condition.

5. Receipt is not sent to printer

Check that your printer is turned on and connected to your mobile device. Also, check for any Wi-Fi or Bluetooth connection issues between your mobile device and your printer.

• If problems persist, try restarting your printer and mobile device.
• In case of more serious issues, contact SumUp customer support for technical assistance.

Conclusions and useful tips for SumUp receipt printing

After reading this article, we hope you have gained greater knowledge about SumUp receipt printing. Here are some useful tips to keep in mind:

• Make sure you always have spare thermal paper on hand to avoid interruptions in the printing process. ```html
• Regularly check the print quality to ensure that information is legible and clearly visible.
• If you experience issues with your printer or Bluetooth connection, consult the user manual or contact SumUp customer service for assistance.

Remember that printing receipts is an important aspect of your business and can influence how customers perceive you. Be sure to pay attention to details and always provide accurate and professional receipts.

In summary, SumUp receipt printing is a simple but important process that requires the use of a compatible printer and high-quality thermal paper. By following our tips, you can ensure that your receipts are always legible and professional, improving your customers' experience.