Amazon package not arriving, how to solve it?

Are you one of the millions of customers who use Amazon to shop online? If so, you've probably experienced at least once having issues with the delivery of your package. It can be frustrating to wait for days or even weeks for a product that should arrive in just a few days.

There are several factors that can affect the delivery of Amazon packages, including human errors, logistical problems, and unforeseen delays. However, there are also some things you can do to solve the problem and ensure that your package arrives at its destination.

In this article, we'll explore the most common causes of undelivered Amazon packages and provide helpful tips on how to solve the issue. Keep reading to find out how to deal with this annoying situation.

Check shipment status and contact the carrier

If your Amazon package doesn't arrive by the expected date, the first thing to do is to check the shipment status. You can do this directly from Amazon's website:

1. Go to "My account" and log in with your credentials;
2. Click on "My orders" and look for the order you're interested in;
3. You'll find all the information about the shipment, including the expected delivery date.

If instead, the shipment status shows "Delivered", but you haven't received anything, try contacting the carrier responsible for delivery. Usually, you can find information about the carrier in the shipment tracking section.

Here's how you can contact the main carriers in Italy:

• Bartolini: call the toll-free number 800-222-333 or fill out the contact form on their website;
• SDA: call the toll-free number 800-132-030 or fill out the contact form on their website;
• TNT: call the toll-free number 800-819-999 or fill out the contact form on their website;
• DHL: call the toll-free number 199-199-345 or fill out the contact form on their website.

Make sure to have your shipment number and all order details handy when contacting the carrier. This way, you can get precise information about your shipment and solve any issues.

Check delivery address and recipient availability

One of the most common reasons why an Amazon package doesn't arrive is due to an error in the delivery address. Before contacting customer service, carefully check that the entered address is correct and complete. In particular, make sure that:

• The recipient's name is spelled correctly.
• The address is complete, including house number, apartment or floor of building.
• The postal code is correct and up-to-date.
• The destination country is correct.

In addition, it's important to check if the recipient is available to receive the package at the time of delivery. If there will be no one at home at the time of delivery, Amazon may attempt to deliver the package to a pickup point near the shipping address. Make sure that the recipient knows when to expect delivery and that someone is available to accept it.

If after verifying the recipient's address and availability, the problem persists, immediately contact Amazon customer service to resolve the situation.

Requesting assistance from Amazon via chat or phone

If your Amazon package does not arrive and you need assistance, you can contact the company's customer service through online chat or toll-free number.

Online chat

To access the online chat, go to the "Contact Us" page on the Amazon website and select the "Chat" option. Enter the required information and start a conversation with a customer service representative. Make sure you have your order number and any other useful information to resolve the issue.

Phone

If you prefer to speak with a customer service representative over the phone, call the toll-free number 800 145 851. You will be asked to provide some personal information and the order number. Afterwards, you will be connected with an operator who will assist you in resolving the issue.

Note that both online chat and phone line are available from 8:00 am to 10:00 pm every day of the week.

• Example: If you ordered a product on Amazon but it never arrived, you can contact customer service through online chat or phone for assistance. Provide your order number and explain the situation to the customer service representative. They will help you resolve the issue as soon as possible.

Refund or new shipment: how to choose the best solution

If your Amazon package does not arrive, you are entitled to a solution. But which one to choose? Generally, Amazon offers two options:

• Refund: in this case, Amazon will refund you the entire order amount.
• New shipment: if you prefer, Amazon can send you a new package with the same ordered items.

The choice between refund and new shipment depends on your personal needs. Here are some factors to consider:

Waiting time

If you need the items quickly, you will probably prefer the new shipment. Keep in mind that the waiting time for the new shipment may be longer than the time it takes to receive the refund.

Additional costs

In general, both refund and new shipment are free of charge. However, if you have chosen a particular delivery method (e.g., one-day delivery), you may have to pay a price difference for the new shipment.

Lost or damaged packages

If the package has been lost or damaged during delivery, you should immediately contact Amazon customer support. In these cases, Amazon will offer you an appropriate solution.

In any case, if your Amazon package does not arrive, don't worry: you are entitled to a solution. Contact Amazon customer support and choose the solution that best suits your personal needs.

Conclusion

Knowing how to handle an Amazon package that doesn't arrive is important to avoid problems and economic losses. The choice between a refund and a new shipment depends on your personal needs and should be made carefully. Always remember to immediately contact Amazon customer support in case of delivery issues with your package.