How to contact Mediaset Infinity

Using Online Chat to Contact Mediaset Infinity

Mediaset Infinity also offers its users the option to contact customer service through online chat. This option is particularly useful for those who prefer written communication or are unable to use the phone.

How to Access Online Chat

To access online chat, simply follow these simple steps:

• Access the official website of Mediaset Infinity and select the "Assistance" option from the main menu.
• Select the "Online Chat" option from the assistance page.
• Enter your name and email address to start a conversation with a customer service representative.

Remember that online chat is not available 24/7, but only during customer service opening hours. Additionally, you may need to wait a few minutes before being connected with an available representative.

What to Ask in Online Chat

Once you have started a conversation with a customer service representative, it is important to provide all necessary information to resolve the problem or obtain desired information. For example:

• Describe the problem encountered in detail.
• Provide your personal details (name, surname, email address, or phone number).
• Inquire about available offers and packages.

Remember that the customer service representative will do their best to help you solve the problem or provide you with requested information. However, if you are not satisfied with the response received, you can always ask to speak with a supervisor or use other available contact options.

Contacting Mediaset Infinity via Email

If you prefer to contact Mediaset Infinity's customer service via email, you can do so by sending a message to assistenza@mediasetinfinity.it. This option is particularly useful if you need to attach documents or screenshots to better describe your problem.

To ensure that your request is handled as efficiently as possible, we recommend following these simple guidelines:

• Be clear and concise in describing your problem. Provide all necessary details without being too lengthy.
• Include any promotional codes, order numbers, or other relevant information to speed up processing of your request.
• Attach documents or screenshots only if they are strictly necessary to understand your problem.
• Make sure to use a valid and functioning email address so that you can receive a response from Mediaset Infinity's customer service.

You will receive a response within a few business days. If you do not receive any response within this period, we recommend checking your spam folder or verifying that the provided email address is correct.

Example:

Subject: Problem with playing a movie

Dear Mediaset Infinity support,

I am a subscriber to your service and I have encountered an issue while trying to play the movie "La La Land". When I try to start the playback, I receive an error message that prevents me from viewing the content.

I have already tried restarting the application and uninstalling and reinstalling it on my device, but the problem persists. I have also checked my internet connection and can confirm that it is stable and fast.

I kindly request your assistance in resolving this issue. I have attached a screenshot of the error message I receive when attempting to start the playback.

Best regards,

Mario Rossi

Checking the status of your support ticket

If you have already contacted customer service and opened a support ticket, you can check its status at any time.

To do so, log in to your account on Mediaset Infinity and follow these steps:

1. Click on the profile icon in the top right corner of the page
2. Select "My tickets" from the dropdown menu
3. Find the ticket you want to check and click on it to view its details

In this section, you can see the status of your ticket, updates provided by customer service, and any proposed solutions.

It's important to keep an eye on your ticket's status to ensure that your request is being handled and resolved as quickly as possible. If you notice that the status does not change or if you need further information, do not hesitate to contact customer service again.

Conclusion

Contacting Mediaset Infinity customer service may seem like a daunting task, but with the right information and channels, it is possible to resolve any issue quickly and efficiently. Remember to have all necessary information at hand when contacting customer service and to be clear and concise in describing your problem.

In addition, if you need technical assistance, remember that you can use the "Help" section of the website or application to find answers to common questions. If you cannot find a solution to your problem, do not hesitate to contact customer service via chat, phone or email.

Finally, remember that Mediaset Infinity offers a wide selection of streaming video content, including movies, TV series and television programs. If you encounter problems while viewing content or have questions about the services offered by Mediaset Infinity, do not hesitate to contact customer service for assistance.

• Remember to have all necessary information at hand when contacting customer service;
• Use the "Help" section of the website or application to find answers to common questions;
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• Do not hesitate to contact customer service via chat, phone or email;
• Mediaset Infinity offers a wide selection of streaming video content, including movies, TV series and television programs.

By following these tips, you will be able to easily contact the customer service of Mediaset Infinity and solve any problems you may encounter while using their services.