How to cancel an Amazon order

Cancelling an order on Amazon may be necessary for several reasons. For example, you may have changed your mind about the purchase, found the same product at a more convenient price elsewhere, or need to cancel the order by mistake.

Fortunately, cancelling an order on Amazon is quite simple and can be done in just a few clicks. In this article, we will explain step by step how to cancel an order on Amazon.

Before cancelling the order

Before proceeding with cancelling the order on Amazon, make sure to check the status of the order. If the order has already been shipped, it will not be possible to cancel it directly from your account. In this case, you will have to wait for the package to arrive and then start the return procedure.

• If the order is still being processed, you can easily cancel it from your Amazon account.
• If the order has been delivered but does not meet your expectations, you can always start the return procedure to return the product and get a refund.

Now that you are clear about the status of your order, let's see together how to cancel it on Amazon.

How to cancel an order on Amazon before shipping

If you have placed an order on Amazon but changed your mind and want to cancel it, here's how you can do it.

Step 1: Sign in to your Amazon account

Sign in to your Amazon account using your login credentials. Once logged in, go to the "My Orders" section at the top of the page.

Step 2: Select the order to cancel

Find the order you want to cancel and click on the "Cancel items" button. If you do not see the "Cancel items" button, it means that the order has already been shipped and cannot be cancelled anymore.

Step 3: Choose the reason for cancellation

Choose the reason why you want to cancel the order from the list of available reasons. This will help Amazon improve customer service and understand why users decide to cancel orders.

Step 4: Confirm order cancellation

After selecting the reason for cancellation, click on the "Confirm cancellation" button to complete the procedure. Make sure to carefully read the cancellation details before confirming it.

Step 5: Check order status

After cancelling the order, check its status to make sure it has actually been cancelled. If the order has already been shipped, you will need to follow the return procedure to return the product and get a refund.

• Important note: if you used a credit card to make your purchase, it may take a few days for your refund to be credited back to your card.
• If you have any doubts or issues, you can always contact Amazon customer service for assistance.

How to cancel an order on Amazon after shipping

If you have already received the shipping confirmation email for your Amazon order, it means that the package has been shipped and cannot be cancelled. However, there are some options you can consider:

1. Request a return

Even if your order has been shipped, you can still request a return within the time frame established by Amazon. Once the package arrives, you can return it by following the instructions provided by the platform.

2. Contact the seller

In some cases, the seller may be willing to cancel the order even after shipment. You can contact them through the order page on Amazon and kindly ask if there is any possibility of cancellation.

3. Accept delivery and initiate a return procedure

If you are unable to cancel the order before delivery, accept it anyway and initiate a return procedure. This option may take longer than cancelling the order before shipment, but it still allows you to get a refund.

• Login to your Amazon account and go to "My Orders"
• Find the order you want to return and click on "Return or Replace items"
• Follow the instructions to complete the return procedure

Remember that each seller has their own return policies and may require additional documents, such as a photo of the damaged item or a return authorization form. Be sure to carefully read the instructions provided by Amazon and the seller.

What to do if you cannot cancel an Amazon order

If you have already tried to cancel the order on Amazon but have been unsuccessful, there are still some options you can consider. Here's what you can do:

Contact the seller

In some cases, cancelling the order may be handled directly by the seller. If this is the case, you should contact them immediately for assistance.

You can find the seller's contact information on the product page or in the order confirmation email. Be sure to provide all necessary information, such as the order number and the reason why you want to cancel it.

Request a return

If you are unable to cancel the order, you may need to proceed with a return once you receive the product. This way, you can get a refund for your purchase.

However, it's important to note that return terms and conditions may vary from one seller to another. Before making a purchase on Amazon, be sure to carefully read the seller's return policies.

Contact Amazon customer service

If you have tried to contact the seller without success or if you need further assistance, you can contact Amazon customer service.

You can find Amazon customer service contact information in the "Contact Us" section of the Amazon website. Be sure to provide all necessary information, such as the order number and the reason why you want to cancel it.

Conclusions and useful tips for canceling an order on Amazon

Cancelling an order on Amazon may seem like a complicated operation, but it is actually quite simple if you follow the right steps. In this article, we have seen how to cancel an order on Amazon from both the website and the mobile app.

Remember to always check the status of the order before proceeding with cancellation and to verify the seller's return and refund policies. If you need assistance or have questions about the cancellation process, do not hesitate to contact Amazon customer service.

Here are some useful tips for canceling an order on Amazon:

• Check the status of the order: Before cancelling an order, make sure to check its status. If the order has already been shipped, it may not be possible to cancel it directly from the website or mobile app.
• Follow Amazon's instructions: When cancelling an order on Amazon, carefully follow the instructions provided by the website or mobile app. This will help you avoid errors and problems during the process.
• Contact the seller: If you need further assistance or information regarding product returns and refunds, contact the seller directly through your Amazon account page.

Cancelling an order on Amazon may seem like a complicated procedure, but by following the right steps and keeping these useful tips in mind, it can be done easily and quickly.

Conclusion

In this article, we have seen how to cancel an order on Amazon from both the website and the mobile app. We have provided some useful tips to avoid errors and problems during the order cancellation process. Always remember to check the status of the order before proceeding with cancellation and to contact Amazon customer service if you need assistance. Cancelling an order on Amazon is easy if you follow the right steps.